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? What stays can we order
At least 7-night stays are organised during summer and winter season. Shorter stays are organised only as the last minute stays (ordered two weeks prior to the start as maximum).You can take shorter stays in off-season period. Some facilities offer weekend stays (2 to 4 nights). The accommodation facilities providing such stays have a special weekend price and number of paid nights specified as minimum.
We do not organise one-night stays!
We have special prices for New Year stays. At that time, it is necessary to fulfil the capacity of the respective accommodation facility for 7 nights as minimum (huts, cottages and family boarding houses). We will inform you about New Year prices for individual accommodation facilities in our office. The 50-100% increase of price is usual if compared to winter-season prices.
? Types of accommodation
Huts and cottages
- individual facilities for families and groups that want to be on their own in the accommodation facility - meals to be prepared in own kitchen with basic kitchen equipment,
- bedclothes are available, if not noted otherwise (please take towels with you).
Family boarding houses
- accommodation in a separate part of house - an owner lives there and other guests can be accommodated there - guests to be placed at separate floors, rooms have own sanitary equipment and kitchen with basic kitchen equipment,
- bedclothes are available, if not noted otherwise (please take towels with you).
Hotels, boarding houses, bungalows and spa facilities
- facilities provide board; the bungalows are similar to huts, there are more of them in the grounds, catering establishment nearby).
? What do 1x2, 2x3+1 and +2 mean?
It is one two-bed room, two three-bed rooms with an extra bed as well as two extra beds located usually in the living room or in the kitchen.
? Stay for two
The accommodation facilities sold as individual rooms are good for smaller groups and couples (family boarding houses, boarding houses and hotels). A couple may buy a hut or cottage, however, they will pay for its minimum capacity.
? Minimum capacity
Minimum capacity of the accommodation facility (huts and cottages in particular) is a minimum number of beds to be paid by a customer (full price for adult person). Usual price is paid for each bed exceeding the minimum capacity.
? Discounts
We have several discounts that are specified in the price list: off-season discounts, last minute discounts (week-long stays a stay ordered less than 2 weeks prior to the start of stay), 2-week stays discounts and children discounts. Children discounts in huts and cottages apply after exceeding of minimum capacity.
? Season and off-season
July to August is a summer season, December to end of April is usually a winter season (including Easter). May to June and September is a summer off-season, October to November is a winter off-season. Some accommodation facilities have different time specifications of their seasons.
? Dogs allowed
Please inform us in advance if you plan to take your dog with you. Some accommodation facilities take a charge for a dog, some accommodate them free of charge, however, some facilities do not permit dogs at all. Avoid situations when a landlord is informed about a dog or another pet at the start of your stay.
? What is not included in the price
Usually, local recreational fee (few holiday centres in Slovakia use them) and additional services fees are not included (garage, sauna, massages, fitness centre, swimming pool, etc.). Such fees are charged in several ways, Limba cannot always include it into its price.
? Reservations
You can reserve accommodation through the internet reservation system, by phone or in person in our office. Contact us and reserve:
- exact date of your stay,
- exact number of persons,
- a list of preferred accommodation facilities in order of your preference.
We check the dates and will contact you within two working days to agree on the terms and payment.
? Confirmation reservation - Advance Payment
Advance payment is paid after the confirmation of your reservation. Usually, it is 65% of the total price for huts, cottages and family boarding houses, some boarding houses and hotels require a 100% advance payment.
Advance payment should be paid within two working days. Be aware that the payment sent by ordinary mail or bank transfer will not come to us in two-day time, even if made in time. To avoid cancellation of your reservation, please send your payment voucher to us by fax - it is the only way how we can assure that your payment was sent and reservation is relevant (if fax is not available at home, work or friends, post offices have fax service). Put your name or order number at the fax message to help us to identify your payment.
Once the payment voucher is received, we issue and send your accommodation voucher containing all information necessary for your stay.
If the advance payment does not cover the total price for the stay, the remaining sum will be paid at the start of stay to the landlord.
? Prepayment payed from Slovakia to Slovakia
We accept the following methods of payment from Slovakia:
- in person in our office
- deposit or bank transfer to our bank account in Tatrabanka
account number: 26 23 00 67 58 / 1100
variable symbol: order number
? Prepayment payed from Slovakia to the Czech Republic
We accept the following methods of payment from Slovakia to the Czech Republic:
- deposit or bank transfer to our bank account in Tatrabanka
account number: 26 23 00 67 58 / 1100
variable symbol: order number
? Prepayment payed from Czech Republic to Slovakia
We accept the following methods of payment made from the Czech republic:
- Deposit or bank transfer to our bank account in Komern banka
account number: 86 - 185 282 0257 / 0100
as variable symbol please give your order number.
? Prepayment payed from Czech Republic to the Czech Republic
We accept the following methods of payment made from the Czech republic:
- Deposit or bank transfer to our bank account in Komern banka
account number: 86-2683020287/0100
as variable symbol please give your order number.
? Prepayment payed from Poland to Slovakia and to the Czech Republic
We accept the following methods of payment from Poland:
- Deposit or bank transfer to our bank account in BPH-PBK (branch Zywiec), account number 98 1060 0076 0000 3200 0087 5627, variable symbol: order number.
? Prepayment payed from Hungary to Slovakia and to the Czech Republic
We accept the following methods of payment from Hungary:
- Deposit or domestic bank transfer to our bank account in Hungarian CIB BANK, account number 10700031 23375701 51100005, variable symbol: order number.
? Prepayment payed from other countries to Slovakia
We accept the following methods of payment from other countries:
- Bank transfer to our account in Slovakia
Account number (IBAN): SK13 1100 0000 0026 2300 6758
Address of receiver: Limba s.r.o., Michalsk 3, 811 01 Bratislava
Name and address of bank: Tatra banka, a.s., Hodovo nmestie 3, Bratislava, Slovakia
SWIFT code (BIC): TATRSKBX
- VISA cards (not VISA Electron!), Eurocard/Mastercard or American Express.
? Prepayment payed from other countries to Czech Republic
We accept the following methods of payment from other countries:
- Bank transfer to our account in Czech Republic
Account number (IBAN): CZ18 0100 0000 8626 8302 0287
Address of receiver: Limba RS, s. r. o., Strojrensk 4/7, 586 01 Jihlava
Name and address of bank: Komern banka, a. s., Palackho 53, Jihlava, Czech republic
SWIFT code (BIC): KOMBCZPP
? Accommodation voucher - what is it for
Being submitted to you after the payment of advance payment, an accommodation voucher is a confirmation of conditions of your stay. It contains the name and address of accommodation facility, and contact to the provider of the accommodation facility. Take your accommodation voucher with you and show it to your landlord. The keys of the accommodation will be given to the client by the accommodation owner at the arrival.
? Cancellation
In exceptional cases, Limba can cancel a paid stay (e.g. illness or another serious reason). Thanks to the system of cancellation fees specified in detail in your accommodation voucher, we can pay you back a part of advance payment. Advance payment paid back depends on the date of cancellation:
- more than 60 days prior to the start of stay: cancellation fee is 25% from the total price,
- more than 30 days prior to the start of stay: cancellation fee is 40% from the total price,
- more than 10 days prior to the start of stay: cancellation fee is 50% from the total price,
- up to 10 days prior to the start of stay: cancellation fee is 65% from the total price.
Cancellation of stay must be agreed with our manager! If not in person, please call us and send also a written cancellation (fax it if possible asap) - state your name, address, number of your accommodation voucher, starting date of your stay, date of cancellation made by phone and name of manager who has accepted your cancellation in your cancellation request. Then, we will issue a cancellation confirmation and send it to you together with the advance payment you are entitled for.
? Change in numbers of people to be accommodated
Your accommodation voucher is issued for a precise number of persons. The number of persons stated in the accommodation voucher cannot be exceeded without mutual agreement even if some huts, cottages and family boarding houses have flexible capacity. However, it is not possible to exceed the overall capacity of the accommodation facility. If the overall capacity or capacity stated in the accommodation capacities is exceeded without our approval or approval of the owner, the landlord is entitled to refuse accommodation. It is not permitted to exceed the number of accommodated persons during your stay without prior approval of respective entities.
? Start of stay
The stay check-in starts after 02.00PM, checkout ends at 10.00AM. Call your landlord several days before and agree on your check-in hour (It does not apply to bungalows, boarding houses and hotels!). Agree a meeting place with your landlord if you stay in a hut or cottage and avoid possible misunderstandings.
? Problems during the stay
If any problem appears at the check-in or during your stay, please contact us immediately. Majority of such problems can be resolved by discussion with landlord - therefore Limba operates a 24-hour call center. If your landlord did not provide services corresponding to our information, you are entitled to claim the services. You can claim the services if you call us immediately after the detection of such defect and write down a record of complaint (write all actual defects you have noticed). The record of complaint should be signed by both parties (customer and landlord). It is necessary to present the suggestion for complaint procedure 14 days after the end of stay at latest.
? Damage to the equipment
Customer is obliged to hand over the accommodation facility free of any damages. The landlord (in particular owners of huts, cottages, or family boarding houses) has right to require a deposit for the case of damage that will be returned to you at the end of your stay if equipment remains undamaged. You will be informed about the amount of deposit before start of your stay.
? Satisfaction of our customers
Satisfaction of our customers is our commitment and therefore we employ a strict control system in our work. Your landlord issues and fills in a take-over protocol and sends it to us at the end of your stay. We usually contact our customers during their stays. We are happy to receive any opinion and comment, which are the cheapest resource of information necessary for improvement of our services.
LIMBA RESERVES RIGHT TO CHANGE ANY OF SPECIFIED PRICES WITHIN THE LEGAL RANGE !
Opening hours:
Monday - Friday: 8.00AM - 6.00PM
Central Europe Travel
LIMBA s.r.o.
Michalsk 3, Bratislava
Tel:
from Slovakia: 02/ 5441 8601
from abroad: ++421/ 2 5441 8601
Fax:
from Slovakia: 02/ 5920 6969
from abroad: ++421/ 2 5920 6969
e-mail: limba@limba.sk
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